Refund Policy.

Returns are accepted within 7 days from the date of delivery. A ₹49 return handling fee will be deducted from every approved return.

Returned products must:

• Be unused, unworn, and unwashed
• Be in their original condition
• Have all original tags, packaging, and accessories intact

Products showing signs of use, washing, perfume or deodorant stains, makeup marks, pet hair, damage, or alterations will not be accepted. All return requests are subject to a quality inspection before approval.

The following products are not eligible for returns:

• Products purchased during Final Sale, Clearance Sale, or marked as Non-Returnable
• Gift cards and promotional items
• Products damaged due to misuse after delivery

For these products, returns and refunds are not applicable. Exchanges may still be permitted where eligible.

Every returned product undergoes a quality inspection at the PHSIQ warehouse, and returns are approved only after successful inspection. If the product is found to be used, washed, damaged, altered, or missing original tags or packaging, the return request may be rejected and the product shipped back to the customer.

Reverse pickup is available for most serviceable PIN codes. If reverse pickup is unavailable, customers will be required to self-ship the product; self-shipping instructions and the return address will be shared by our support team once the return request is approved. Shipping reimbursement, if applicable, will be processed only for approved returns.

Size exchanges are available subject to stock availability. Exchange requests must be placed within 7 days of delivery, and only one exchange is allowed per order. If the requested size is unavailable, PHSIQ will issue Store Credit equal to the product value after successful inspection.

If you receive a damaged product, a manufacturing defect, or the wrong item, please contact us within 48 hours of delivery with your Order ID, clear product images, an unboxing video (strongly recommended), and a brief description of the issue.

Once verified, PHSIQ will arrange a replacement, Store Credit, or a full refund to your original payment method — whichever you prefer — at no additional cost to you.

How a refund is issued depends on the reason for the return:

• Change of mind / size / preference returns: issued as PHSIQ Store Credit, redeemable on our official website
• Order cancelled before dispatch: refunded to your original payment method
• Confirmed damaged, defective, or incorrect item: your choice of replacement, Store Credit, or a refund to your original payment method

Where Store Credit is issued, it is:

• Valid only on PHSIQ's official website
• For one-time use unless otherwise specified
• Non-transferable and cannot be exchanged for cash
• Not combinable with selected promotional offers unless stated

Quality inspection usually takes 2–5 business days after the returned product reaches our warehouse. Approved Store Credit is issued within 3–7 business days after inspection. Refunds to an original payment method (for pre-dispatch cancellations or confirmed defects) are typically processed within 5–7 business days, depending on your bank or payment provider. Processing time may vary during sales, holidays, or due to logistics delays.

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the standard return policy above.

If a prepaid order is cancelled before dispatch, the full amount will be refunded to your original payment method, typically within 5–7 business days.

PHSIQ reserves the right to reject any return request that does not comply with this policy, decline returns where fraudulent activity or policy misuse is suspected, and restrict future return requests or suspend accounts in cases of repeated abuse. The final decision regarding return approval, exchanges, and refund or Store Credit issuance rests with the PHSIQ Quality Team.

For any return, exchange, or refund questions, or to escalate an unresolved complaint, please contact our Grievance Officer:

Email: phsiqofficial@gmail.com

This policy is governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of Delhi, India.